Why do Business Processes matter?

Business Processes are non-revenue generating activities in the business

Business Processes differ by business sector but generically can include such activities such billing, data and document management, regulatory compliance /filing, and data or application screening.

The smooth and inexpensive operation of Business Processes is vital to the health of the business.

Business Process Outsourcing (BPO) is the outsourcing of these activities to specialists (to achieve high quality), usually in cost advantaged locations (to achieve high quality at low cost).

SMEs that do not take advantage of BPO can cause themselves significant competitive disadvantage by having a cost base higher than it need be, and processes less effective than they can be.