Our Mission

We strive to provide SMEs with competitive advantage by increasing the effectiveness of their overhead and support activities, and at the same time reducing the cost of running those activities.

Business Process Outsourcing (“BPO”) is the contracting out of overhead and support activities to specialists in those activities, such as TQ UK / TaurusQuest.

The smooth running of the activities is essential to the well being of businesses, but they are not the core revenue generating activities of the business. SMEs gain competitive advantage if they can maximise the effectiveness of their overhead activities whilst reducing the cost of developing and operating them. We believe that the judicious and timely use of BPO can deliver these advantage to SMEs, as follows.

Control and Reliability

• Managing these processes is our core competence; they are not an overhead to us. We ensure that all the processes we operate have effective controls and that our staff are trained to comply with these. Our experienced supervisors and managers ensure that processes and controls are properly documented, that control checks have been carried out, and that output is correct.

Focus

• As a result of the high level of reliability provided by TQUK/ TaurusQuest, and the reduction in hassle of not having to manage the day to day people issues associated with overhead departments, clients can focus on the core activities of their businesses.

Flexibility

• Because we provide additional temporary staff to deal with work load peaks, you do not pay for a staff establishment based on peak demand, rather one based on normal operations. You also have the flexibility to call off temporary staff to quickly respond to business opportunities.

Risk Management

• In many cases BPO can provide you with the opportunity to match your costs with your revenue stream by turning fixed costs into variable costs.

Cost

• Outsourcing to TQ UK/ TaurusQuest, with its service provision from low-cost India, provides cost savings of 50% to 60%.

Many FTSE 100 companies have already outsourced accounting and other business support processes to acquire quality and cost advantages. In order to stay competitive SMEs should consider doing the same.